Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our webstore (the "Webstore") for PlumoMC or BeastCraft (the "Platform").

In this policy, "We", "Us", and "Our" refer to Tebex Limited, acting as the authorized seller and merchant of record for the Platform.

1. Personal Information We Collect

When you use the Webstore or make a purchase, we collect certain information necessary to process your transaction and deliver your digital items:

• Account Identifiers: Your in-game username (e.g., Minecraft UUID or Username) and/or Discord ID, which are required to deliver the purchased Products to the correct account.
• Order Information: When you make a purchase, we collect your name, billing address, email address, IP address, and payment information (processed securely through our payment gateways).
• Device Information: We automatically collect certain information about your device, including your web browser, IP address, and time zone to prevent fraud and ensure website security.

2. How We Use Your Personal Information

We use the information we collect generally to:

Fulfill any orders placed through the Webstore (including processing your payment information and arranging for the in-game delivery of your Products).

Communicate with you regarding your transaction or support tickets.

Screen our orders for potential risk or fraud.

Comply with legal and tax obligations (such as calculating the correct VAT based on your location).

3. Sharing Your Personal Information

• With the Platform (PlumoMC / BeastCraft): We share your in-game username, purchased items, and relevant order details with the server administrators so they can technically deliver the items to you and handle server-side support. We do not share your full billing details or credit card information with the server administrators.
• With Third Parties: We share your Personal Information with third parties to help us use your information as described above. For example, we use payment processors to handle secure transactions. We may also share your information to comply with applicable laws and regulations.

4. Data Retention

When you place an order through the Webstore, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please note that certain legal or financial data (such as invoices for tax purposes) must be kept for a statutory minimum period and cannot be deleted immediately.

5. Your Rights (GDPR / European Users)

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our official support channels.

Please note that your information will be transferred outside of Europe, including to Canada and the United States, for data processing and storage.

6. Security

We take the security of your personal data seriously. All payment details are encrypted and handled through secure, industry-standard gateways (SSL/TLS). We do not store raw credit card details on our servers.

7. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

This policy was last updated on: 10-06-2026